To make an order is necessary to access the website, the user must register on, fill in the electronic form and follow the instructions provided by the platform. After registration, the user can proceed with the purchase.


Registered customers receive a number of unique advantages, including:

• Campaigns and offers;

• Easier Buying process for users that have already entered on the platform. No need to repeat it in every purchase process;

• History of orders;

 • Access to create favorite lists, birthday and others;

 • Alerts creation.



All items at de website are available to order, with the exception of possible stock ruptures. In this case, the user will be informed about the availability of each product.

In the event of an online purchase of a single article along with the purchase of it in real time, the client receives the information that the product is no longer available.

For products that are not available immediately, it is indicated to the user the approximate time of dispatch. If, for exceptional reasons, this takes longer, the user is contacted.



BANK TRANSFER: After ordering, the user has 4 days to make the payment at an ATM / Homebanking, using the information provided upon confirmation of the order (entity / reference / value). If after 10 days the payment is not done the order will be canceled.  




Delivery costs depend on the product category and type of delivery chosen. Products are delivered to the address indicated by the customer during the buying process by transport companies. 




All items are delivered in safe containers. In case of external damage on the product packaging, the customer must report the defect to the carrier at the time of delivery, also referring to the damage in the proof of delivery document. You should also get in touch by email to

Note that the proof of delivery without reference of damage is equivalent to a product in a package in perfect condition. If, after opening the package, detect damage to the product, has 24 hours after receiving the order, to contact our customer support service by the email



After validation of the order, if the user wants to track it, should access the website of the dispatch company CTT Express / CHRONOPOST / DHL, enter in the corresponding field the reference number that was provided during the resolution of the order.